Privacy Policy

Privacy Policy
1. Introduction
StaySafe IT LLC ("Company," "we," "our," or "us") values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our website, services, and communications. By using our services, you consent to the data practices outlined in this policy.
2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, and other contact details you provide.

  • Technical Information: IP addresses, device information, browser type, and usage data.

  • Service Data: Information related to your IT services, including system logs and troubleshooting records.

  • Communication Data: Emails, chat messages, service requests, and SMS messages.

3. How We Use Your Information
We use your data to:

  • Provide, maintain, and improve our IT services.

  • Respond to inquiries and provide customer support.

  • Process transactions and manage billing.

  • Enhance security and detect fraud.

  • Comply with legal and regulatory obligations.

4. Sharing Your Information
We do not sell your information. However, we may share data with:

  • Service Providers: Third-party vendors who assist with IT operations, payment processing, and customer support.

  • Legal Authorities: If required by law, court order, or to protect our rights.

  • Business Transfers: In case of mergers, acquisitions, or asset sales, your data may be transferred.

5. SMS Communication & Consent
By providing your phone number and texting StaySafe IT LLC at 540-498-8557, you agree to receive [service updates, appointment reminders, security alerts, or promotional offers] from us.

  • Message frequency may vary. You may receive up to 500 messages per day depending on your service needs.

  • Message and data rates may apply.

  • Reply STOP to opt-out at any time.

  • Reply HELP for assistance.

We do not share your phone number or SMS consent with third parties for marketing purposes.
6. Opting Out & Help Instructions

  • You can opt-out of SMS messages at any time by replying STOP to any message.

  • For assistance, reply HELP or contact us at justin@staysafeit.net.

7. Data Security
We implement industry-standard security measures to protect your information. However, no online service is 100% secure. Please use strong passwords and notify us if you suspect unauthorized access.
8. Data Retention
We retain your information as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes.
9. Updates to This Policy
We may update this policy periodically. Changes will be posted on our website with an updated "Last Updated" date.